Engineering Products Division: Service & Support
Cascade Microtech's customer service organization brings out the best in your products and ensures maximum return on your investment.
Cascade Microtech's customer service organization stands ready to assist our valued customers derive optimum performance from their probing systems. Cascade Microtech brings you the resources and talents of a major corporation plus more than two decades of experience in solving your toughest measurement challenges. Your productivity is our business!
Global Support - with Technical assistance centers located worldwide, each with a knowledgeable support staff on hand to facilitate your requests. Component and module inventories are strategically located around the globe, with available parts and supplies accessible to any engineer at any location, ensuring maximum uptime during your product's lifecycle.
Stations, Probes & Software Support
Support resources such as FAQs, videos, and downloads for Probe Stations, Probes (and accessories), and Software.
Training & Consulting
User Training - For maximum value and results, Cascade Microtech offers User and/or Application training classes for your organization tailored to your specific requirements. Technical Consulting - Cascade Microtech offers a consultancy service that provides our customers with access to experts within the company to partner with your organization to resolve you most challenging application problems.
View: Training & Consulting
Maintenance Agreements
Cascade Microtech offers a full portfolio of value added services. To accommodate our diverse customer base, Cascade Microtech offers basic, standard and premium service plans and upgrade policies. Because Cascade Microtech realizes that no two customers are alike, we can tailor a service agreement to meet your needs, including budget, service requirements and length of term.
View: Maintenance Agreements
Warranty Information
Cascade Microtech recognizes the critical nature of our customer's operations. That's why every Cascade Microtech system includes a standard 12-month warranty on parts and labor.
View: Warranty Information
Contact Engineering Products Service & Support
For immediate sales support or customer service assistance, please contact the Sales Administration Department at 1-800-550-3279 or complete our online service and support request for fast, friendly assistance from the Cascade Microtech experts.
